Refund policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To qualify, items must be in the same condition as received—unworn or unused, with tags attached, and in their original packaging. Please note that shirts, tights, and socks are not eligible for a refund if they have been removed from their packaging. A receipt or proof of purchase is also required.

You may cancel most online or telephone purchases without giving a reason. Notify us no later than 14 calendar days after the day you, or someone you nominate other than the carrier, receive or collect the goods. You can also cancel before delivery. For multiple goods ordered together and delivered separately, the period runs from the day after the last item is received. Send the goods back within 14 calendar days after notifying us of cancellation. You may inspect and try on clothing as you would in a shop. Opening ordinary shirt or blouse packaging does not automatically remove this right.

Exceptions include genuinely personalised or made-to-measure goods, and goods supplied with a health or hygiene seal which are unsuitable for return once that seal is broken. Ordering an ordinary stock item specially for you does not, by itself, make it personalised.

For a statutory cancellation of a complete order, we refund the standard outward delivery charge. Any extra charge for a premium delivery service is not refundable. We may reduce a refund for loss of value caused by handling beyond what is necessary to inspect the goods.

School badges

A standard school blazer supplied with its usual school badge fitted remains eligible for statutory cancellation. We do not automatically deduct £10 for the badge or its attachment from these refunds. Genuinely personalised or made-to-measure items may be exempt as explained above.

In-store purchases

The statutory change-of-mind cancellation period does not apply to purchases agreed in store. Please contact us about a possible exchange. Your rights if goods are faulty or not as described remain unchanged.

How to return or exchange an item

Email info@gowdys.net or call 028 9045 9052. Please include your order number and the items you wish to return. You may use any clear statement to cancel an online order; contacting us is not a request for permission to exercise that right.

Post returns to, or bring them into: GOWDYS, 121–131 Woodstock Road, Belfast, BT6 8AB. Keep your proof of postage. For an exchange, call us to check the replacement size and arrange it in store; exchanges depend on availability.

You pay return postage when changing your mind. If an item is faulty, damaged or incorrect, contact us so we can arrange the return at our expense.

Refunds

Refunds go back to the original payment method. For returned goods, we issue the refund within 14 days of receiving the goods or evidence that they have been sent back, whichever is earlier. Your payment provider may then need additional processing time.

Faulty, damaged or incorrect goods

Please contact us promptly if there is a problem. Your rights depend on the circumstances and may include a refund, repair or replacement. The 14-day cancellation deadline does not restrict these rights. Faulty-goods rights do not automatically end after six months.

Earlier purchases

Any more generous returns terms promised when you placed your order will still be honoured for that order.

Optional cancellation form

To GOWDYS, 121–131 Woodstock Road, Belfast, BT6 8AB; info@gowdys.net:

I/We give notice that I/We cancel my/our contract for the sale of the following goods:
Goods and order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Shipping policy

Delivery

Please allow 2–3 weekdays for delivery. This is a delivery estimate, not a guaranteed arrival date. Any different lead time stated on a product page applies to that item.

The delivery charge for your basket and delivery address is displayed at checkout before payment. If you need an order for a particular date, please call 028 9045 9052 before ordering.

Free collection

We offer free collection on all orders from GOWDYS, 121–131 Woodstock Road, Belfast, BT6 8AB. Choose collection at checkout.

Please wait for your ready-to-collect message before travelling. Your order confirmation acknowledges your order; it does not mean the items are ready. Bring your order confirmation or order number when collecting.